Delivery Policy

Delivery
We will deliver the Products ordered by you to the address which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.
You may specify a delivery address which is different from your billing address, if, for example, you would like us to deliver the Products directly to an alternate office, employee or a place of work.

We do not deliver outside of the UK without special arrangement / prior agreement. Please contact us to discuss.

Delivery will be made as soon as possible. All delivery and dispatch timescales quoted on the website do not include weekends.

Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. This also applies to products sent direct from our manufacturers. We cannot accept liability for loss / expense or other costs incurred due to failed or delayed deliveries.

Some postal addresses in remote areas may not be covered by our standard delivery services and so we may have to arrange something specific for you. We will advise you if this incurs additional delivery charges.

Damage/Loss in Transit/Non Delivery/Late Delivery
It is your responsibility to inspect the goods promptly on arrival. Any claims for damage, non-delivery, loss in transit or late delivery must be made within 48 hours of the delivery date.
When signing for your consignment, it is your responsibility to check that the number of parcels being delivered corresponds with the number of parcels stated on the consignment note. If not, the note should be amended accordingly before signature and you should inform us immediately.
If the consignment is being delivered later than specified, it is your responsibility to write the time of receipt on the consignment note.
If there is any apparent damage to the parcel, it is your responsibility to annotate the consignment note accordingly.

Complaints
You are specifically required to examine the goods and any query relating to the delivery must be notified within 48 hours of receipt. We shall have the option of replacing or crediting the value of goods in respect of which we accept a complaint and thereby terminate our liability. We cannot be held responsible for charges incurred by you in attempting to rectify or modify goods without our written agreement.
Any pricing or carriage queries must be reported within 48 hours of the date of invoice. No credit notes will be raised outside of this time period.

Order Cancellations
For most items, you have the legal right to cancel your order within 7 working days of receiving the goods.
Order cancellations must be made in writing, quoting your order number, within 7 working days beginning the day after the day on which the item is delivered.

If you wish to cancel your order you can notify us by email to sales@ips-online.co.uk or where goods have already been dispatched to you, the goods must be returned to us in accordance with the ‘Returns and Exchange’ section below.

We reserve the right to cancel your order at any time and issue a full refund.

The provisions of this clause do not affect your statutory rights.

Returns and Handling Charges
Requests by you to return goods to us will be accepted subject to a handling charge if all of the following criteria are met:
i  the goods are unused and are sourced from our website
ii  the goods are in good order
iii  the goods were invoiced within 7 days of the date of return
Goods invoiced within 7 days of the date of return will be subject to either a 20% handling charge or £25 whichever is the greater.

The item is your responsibility until it reaches us. For your own protection we recommend that you send the parcel back to us using a delivery service that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post.

This returns policy does not affect your statutory rights.

The address for returns is:
Industrial Products & Supplies Ltd
Unit 41 Suttons Business Park
Suttons Park Avenue
Reading, Berkshire
RG6 1AZ

I received the wrong item
If the item you received is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Faulty item
If the item you received is faulty, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. If the item is faulty, please return it to us within 7days of receipt. Refunds cannot be given if the fault is as a result of misuse.

Colour
The colour of the product you receive may not match the colour as displayed by our website on your computer monitor. Please be aware that if colour is important to you, you must state this on your order and have a confirmation from our team. If in doubt, please call us.
Clothing/ PPE
When trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item should be returned with its original packaging and all labels attached.