Frequently Asked Questions
Here are a few quick answers to the most commonly asked questions which hopefully will help you.
If you cannot see the answer you are looking for then please call our team on 01189 354000
or use the contact form below.
How long will my goods take to be delivered ?
Goods are generally despatched the same day if ordered by 10pm, we offer a variety of carriage options.
You are showing no stock - what should I do?
No problem – just call on 01189 354000 or email sales@ips-online.co.uk and they will confirm a lead time.
Where do I collect from ?
Our warehouse and office is in Reading at Suttons Business Park. For a live map go to the contact us page
Can you price match?
YES, just call 01189 354000 before you place your order and they will help you.
Can I browse for goods but place a phone order ?
YES no problem, just call 01189 354000 and we can take your order
I need to order pipe for delivery to site
We operate flat bed vehicles for deliveries to site addresses, please call 01189 354000 to arrange
I need to return goods
Please click on the terms and conditions link at the bottom of any page for instructions and restrictions.
What are your opening times?
Opening Times
Mon: 07.30 – 17.00
Tues: 07.30 – 17.00
Wed: 07.30 – 17.00
Thurs: 07.30 – 17.00
Fri: 07.30 – 16.30
Sat: Closed
Sun: Closed
I don't have an account, can I still place an order ?
Yes we will take any order and take payment by Card online or cash on pickup.
Contact us
Find us
Units 41 Suttons Business Park
Suttons Park Avenue
Reading, Berkshire
RG6 1AZ
